While some may argue that “words are just words,” the language a leader uses can have a major impact on their employees. A leader’s words can be responsible for boosting morale, driving progress, ...

Brilliant people will often find ways to verbally convey messages that others might perceive as rude. In professional settings, it can be hard to keep your personal life private in such a small, tight ...

A message left at the scene of a health insurance executive’s fatal shooting — “deny,” “defend” and “depose” — echoes a phrase commonly used to describe insurer tactics to avoid paying claims. The ...

In a world dominated by quick texts, emails and automated messages, receiving a personal note is like finding a breath of fresh air. It stands out, feels genuine and, most importantly, makes the ...