To establish clear agreements on expected IT services and standards, the IT help desk team and the end user must be on the same page. You can set up service-level agreements (SLAs) that are practical ...

Serval Inc., a startup using artificial intelligence to process help desk requests, has raised $75 million in funding at a $1 ...

Self-service kiosks are helping law enforcement agencies deliver faster, clearer service by digitizing high-impact workflows and reducing front-desk demands.

Dmytro Lazarchuk is a co-founder and CEO of Relokia with over eight years of experience in digital marketing and data migration services. According to Forbes Insights, 89% of executives at ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

Digital transformation relies on the strategic use of technology to improve processes, service delivery and efficiency. This can be an elusive goal in state and local government due to decades of ...

“Our mission is to make DevOps as autonomous as it is secure,” said founder and Chief Executive Venkat Thiruvengadam. “We’re ...