EL CAJON, Calif. — An El Cajon woman was scammed out of $30,000 after she received an email she believed was from Best Buy's Geek Squad, a tech support service she regularly uses. Sue DuPont, 75, said ...

CEO Corie Barry said in February that there would be layoffs as it drops physical media and redirects resources to areas like Best Buy Health and AI. CEO Corie Barry said in February that there would ...

Correction: a previous version of this article indicated that Best Buy was replacing Geek Squad members with AI chatbots as part of its recent round of layoffs. The retailer reached out to clarify ...

This week, a reader writes, "I have a Best Buy/Geek Squad account and in the years past I have allowed their techs to take over my PC remotely to clean it up so that it runs faster. Do you think I am ...

I have used my computer for years, and Microsoft and Outlook have never failed me, at least not to any horribly scary extent. And I rely on the computer for my broadcast work, for my website, for ...

Best Buy, in a shift toward AI, laid off Geek Squad field agents, home-theater repair technicians and phone support specialists last week, according to current and former employees. The ...

Geek Squad agents have been flooding Reddit with images of their badges and posts about “going sleeper” after the company reportedly conducted mass layoffs this week. A former employee who spoke to ...

THE GEEK SQUAD FIRST MADE HEADLINES last year as the hippest of the computer-support services that make house calls. Now the 24-hour Minneapolis outfit (a crew of 10 geeks who rush to each job driving ...

The LA-based crew at West Coast Customs and the tie-wearing computer techs at Best Buy’s Geek Squad might not have much in common, but the two companies will now be forever linked thanks to a ...

A Spring Township couple lost $18,000 after falling prey to a so-called Geek Squad imposter scam. On April 5, township police received a report that a couple in their 80s had been the victims of a ...