Explore the essential incident management tools tailored for CIOs in 2025, focusing on AI automation, downtime reduction, and improved operational efficiency. Uncover their features, pricing, and ...

Investing.com - European stocks traded in a lackluster fashion on Wednesday, as investors cautiously await the U.S. Federal Reserve’s interest rate decision later in the session. The DAX index... Oil ...

Customer service and support software firm Freshworks Inc. today announced new artificial intelligence-powered upgrades across its employee experience and customer experience platforms. The new ...

You can access the Gemini API key for free and without having to set up cloud billing. Google has made the process straightforward. Currently, Google is offering Gemini Pro models for both text and ...

AI improves customer satisfaction with 65% ticket deflection and saves 431,000+ agent hours. The report makes it clear that whether you are a CIO focused on cost efficiency, an IT manager chasing ...

This Python script retrieves replacement request data from Freshservice and exports it to a CSV file. It also includes an optional AI feature using the Ollama API to rephrase request descriptions for ...

All right. Can you hear me? Oh, great. Good morning, everyone. As you can see, today, we're all about how Freshworks uncomplicates. It's great to see so many of you in person, and I'd also like to ...

In a world where speed, convenience and seamless communication define success, support teams are expected to deliver more — faster, smarter and with minimal disruption. Whether serving internal teams ...

Recognizing the growing need for seamless employee experience (EX), Freshworks FRSH recently launched Freshservice Journeys, a transformative, AI-assisted capability built into its IT and employee ...

Freshworks is offering the general availability of Freshservice Journeys, a new AI-assisted capability within its IT and employee service management offering that is designed to streamline complex ...

Freshworks has launched Freshservice Journeys, an AI-assisted feature aimed at improving IT and employee service management by streamlining complex employee processes across various departments. This ...